The Church and the U.S. Postal Service

I was at the post office today standing in line to get passports for Marsha and the kids.  Here's what I observed:

• In the 45 minutes we were there the line never got below ten people.  At one point there was about twenty-five people waiting in line.

• The people working behind the counter didn't seem to be in a hurry or really concerned about the line of people waiting.

• Things were not clear.  It was difficult to figure out which line to be in and the one guy who was trying to help just kept yelling out through out the building instructions.

• I looked around the entire lobby and couldn't find the mission of the USPS anywhere.

• The employees didn't seem to be concerned about customer service at all.  In fact what seemed to be communicated was "You need us more than we need you so you have to put up with how we do things."

Here's my point:  If that was FedX or Target, or the corner store, they'd be out of business in about two weeks.

It got me thinking about the church.  How are we doing in the American church?  Are we focused on those who need the church the most (those outside the church) or are we too busy doing things the way we know how expecting everyone else to come along?